How we protect your privacy

When you shop with us, create an account, or contact us, we collect information you provide directly and information collected automatically as you use our site.

• Contact and order details, such as your name, email address, shipping and billing address, and phone number.
• Order history and preferences, including items purchased and wishlist selections.
• Communications you send us, such as support inquiries and reviews.
• Device and usage data, such as IP address, browser type, and pages viewed.

• To process and fulfill your orders and provide customer support.
• To send transactional messages such as order confirmations and shipping updates.
• To improve our products, website, and overall shopping experience.
• To send marketing communications where you have opted in, and to personalize what you see.
• To detect, prevent, and address fraud, security issues, and misuse.

We and our partners use cookies and similar technologies to keep your cart working, remember your preferences, understand site performance, and support marketing. You can control cookies through your browser settings, though disabling some cookies may affect site functionality.

We use analytics tools to understand how visitors interact with our site so we can improve it. These tools may collect information such as pages visited, time on site, and general location derived from your IP address. This data is used in aggregate to inform our decisions.

If you opt in, we may send you newsletters, product updates, and offers. Every marketing email includes an unsubscribe link, and you can opt out at any time. Opting out of marketing does not affect transactional messages related to your orders.

Payments are processed through our secure, PCI-DSS compliant checkout provider. Your full payment card details are encrypted and handled by the payment processor — we do not store complete card numbers on our servers.

Our store is powered by Shopify, which hosts our ecommerce platform and processes checkout. Shopify stores and processes order and payment data on our behalf in accordance with its own privacy and security practices. Information is stored on secure servers behind a firewall.

We work with trusted service providers to operate our business — including fulfillment partners who ship your orders, email and analytics providers, and payment processors. These partners only receive the information necessary to perform their services and are expected to protect it.

We do not sell your personal information. We may share information as required by law or to protect our rights and the safety of others.

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to opt out of certain processing. To exercise these rights, contact us using the details below and we will respond as required by applicable law.

Questions about your privacy? Email treelotioninc@gmail.com or reach us through our contact page.