Questions, answered honestly

Browse our shop, add your favorites to the cart, and check out securely through our Shopify-powered checkout. You will receive an order confirmation by email as soon as your purchase is complete.

We begin processing orders quickly, so please contact us as soon as possible if you need to make a change. If your order has not yet been sent to fulfillment, we will do our best to update or cancel it. Once an order has shipped, it can no longer be modified.

No account is required. You can check out as a guest, though creating an account makes it easier to track orders and reorder your favorites.

You will receive an email confirmation immediately after checkout, followed by a shipping confirmation with tracking once your order is on its way.

Orders are typically processed within 1–3 business days. Our products are fulfilled through our trusted US-based fulfillment partner, and during promotions or peak periods processing may take slightly longer.

Once shipped, domestic orders generally arrive within 3–7 business days depending on your location and the carrier. Estimated delivery times are provided at checkout and are not guaranteed.

Yes. We offer complimentary carbon-neutral shipping on orders over $75 within the United States.

As soon as your order ships, we will email you a tracking number and link so you can follow your package from our fulfillment center to your door.

We currently ship within the United States. International shipping is on our roadmap — join our newsletter to be the first to know when it becomes available.

Because our products are wellness and personal-care items, we are unable to accept returns of opened products for health and safety reasons. Unopened, unused items in their original packaging may be eligible for return within 30 days of delivery. See our full Refund Policy for details.

We are sorry about that. Contact us within 7 days of delivery with your order number and a photo of the damaged item and packaging, and we will arrange a replacement or refund at no cost to you.

Please reach out within 7 days of delivery with your order number and a photo of what you received. We will ship the correct item promptly and cover any return shipping if needed.

Once an approved return is received or a claim is confirmed, refunds are issued to your original payment method. It typically takes 5–10 business days for the credit to appear, depending on your bank or card issuer.

We formulate around premium, plant-based botanical ingredients and therapeutic-grade essential oils. We avoid synthetic fragrance, parabens, and dyes wherever possible in favor of clean, thoughtful formulations.

Yes. We never test on animals and we prioritize plant-powered ingredients in our formulations.

Every product page lists its key ingredients, and the complete ingredient list is printed on each product label. If you have a specific sensitivity or allergy, please review the label carefully before use.

Many of our products are formulated with vegan-friendly ingredients. Because formulations vary across our wellness, recovery, and skincare lines, please check the individual product page for details.

No. Like all dietary supplements, our products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

Follow the usage directions printed on each product label. Suggested servings and timing are provided per product. Do not exceed the recommended serving unless directed by a healthcare professional.

Yes, we recommend it. If you are pregnant, nursing, taking medication, or managing a health condition, please consult a qualified healthcare provider before adding any supplement to your routine.

Our supplements are produced and fulfilled through vetted US-based facilities that follow Good Manufacturing Practices (GMP), so every order is prepared fresh and shipped with care.

Exfoliate and start with clean, dry skin, then apply evenly and wash your hands afterward. Detailed directions are on each product label and product page. Allow the product to develop as directed before dressing.

No. Our Tanifornia products are cosmetic self-tan and skin-hydration products and do not contain SPF or provide sun protection. Always use a dedicated broad-spectrum sunscreen for sun protection.

Our formulations are made with gentle, plant-based ingredients, but everyone’s skin is different. We recommend a small patch test before first use, especially if you have sensitive skin or known allergies.

Store in a cool, dry place away from direct sunlight to preserve the botanical ingredients and keep formulations at their best.

Recovery is our botanical topical line of heating gels, cooling gels, and sports creams crafted to soothe everyday soreness, ease tension, and support comfort after ordinary exertion.

Our Heating Gel delivers a warming sensation many people enjoy before or after activity, while our Cooling Gel offers a refreshing cool sensation. Choice comes down to personal preference and how you like to feel.

Apply a small amount to clean, dry skin and massage in gently. You can reapply up to three or four times a day as needed. Avoid broken skin, eyes, and sensitive areas, and wash hands after use.

No. Recovery products are topical comfort and wellness products, not medical treatments. If you have an injury or persistent pain, please consult a healthcare provider.

Yes. Apply a small amount to a small area of skin and wait 24 hours before broader use, especially if you have sensitive skin or a history of reactions.

If you are pregnant, nursing, or managing a medical condition, we recommend consulting your healthcare provider before using any essential-oil-based or supplement product.

Our products are formulated for adults. Please keep them out of reach of children and consult a pediatrician before using any wellness product on or around a child.

Discontinue use immediately, rinse the area with water, and consult a healthcare provider if irritation persists. Please also let us know so we can support you.

We accept all major credit and debit cards along with popular digital wallets such as Apple Pay, Google Pay, and Shop Pay through our secure Shopify checkout.

Yes. Payments are processed through Shopify’s PCI-DSS compliant, encrypted checkout. We never see or store your full card details on our servers.

Your payment method is charged at the time you place your order so we can begin processing and preparing it for fulfillment.

Depending on your region and eligibility, installment options such as Shop Pay Installments may appear at checkout. Availability is determined by the provider.

Subscriptions are coming soon. We are building a flexible auto-replenishment program so you can have your favorites delivered on a schedule that suits you, without having to reorder each time.

Yes. Our upcoming subscription program is being designed to let you pause, skip, adjust, or cancel anytime from your account, with no long-term commitment.

We plan to reward subscribers with member pricing and early access to new releases. Join our newsletter to be notified the moment subscriptions launch.

Yes. We partner with spas, gyms, recovery studios, boutiques, and wellness retailers nationwide. Visit our Wholesale page to view program details and submit an application.

We would love to hear from you. Explore our Retail Partners page for stockist requirements and to start the conversation, or email our wholesale team directly.

We do. Our Affiliate Program rewards creators and wellness advocates for sharing products they genuinely love. Visit the Affiliate page to apply.